Shipping Policy
SHIPPING POLICY
Shipping Rate Calculation: Our shipping rates are calculated using real time calculators provided to us by our carriers for our online store. This allows us to give you the most accurate shipping quote we can for ground and expedited shipping. You pay what we pay for shipping and nothing extra. We can ship any item in our inventory to the Contiguous United States (48 Mainland States), Hawaii and Alaska.
Military Addresses: We do not ship to military addresses without being contacted first. This is due to territorial restrictions put into place by our vendors and the fact that our calculators have a difficult time calculating shipping correctly for APO/FPO addresses.
International Customers: All international customers interested in purchasing through us need to sign up with MyUS.com. Their banner is at the bottom right hand side of any web page. They are a freight forwarding service that will save you a bundle on shipping because they get much better rates than we do. You simply sign up with them and pay a small one time fee then enjoy huge shipping discounts through us as well as hundreds of other vendors that sell things other than tools that work with MyUS as well. Once you get your Suite number, you can use it along with their Sarasota Florida address to buy and ship anything that you wish to purchase from our site. We ship it to MyUS in Florida and they forward it along to you. We do this because if we were to ship it directly to you, it takes 6 to 10 business days at minimum and cost much more. They promise delivery in 3 business days from Florida to almost anywhere in the world. We actually do not take international credit cards so you would refer to their personal shopper service in order to use your international card.
Shipping Lead Time: Most orders ship the same or next business day and all orders should ship within 3 business days. If it will be longer than 3 days, someone will contact you and inform you of the situation and discuss options. Holidays will affect shipping times as we are closed on New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. Extreme weather conditions such as hurricanes (we are located an hour from the Texas gulf coast line) and ice storms could also effect your shipping time, but these events are rare and you would be notified if it was going to affect your order status.
Shipping Services: We ship with the United States Postal Service (USPS) and the United Parcel Service (UPS). We cannot control their transit times or what happens once we send an order. We offer expedited shipping in addition to the standard ground methods. These rates can be seen by using the “Click to Estimate” shipping link in the cart and filling in your zip code and state of residence. Upon shipping your order, we will attach a tracking number that you will be able to see in the “Track your Order” section. The link is located near the bottom middle of any page under “Account Information”. Unfortunately the only way to utilize this service is if you registered with us upon checkout and created an account. If you used the guest checkout, you will have to call us at 979-263-5015 or email us at service@texastooltraders.com in order to have your order tracked so it is much more timely and convenient to take the short time to register upon checkout. If you register, it is also much quicker to check out should you decide to purchase from us again.
Combined Shipping: We combine shipping on any multiple product order based on the total weight of the product. That weight is then plugged into our calculators and the shipping price is figured using the same methods that would be used should you only have purchased a single item.
Pick Ups: Pickups are allowed at our home office location in Weimar or at any of our 14 retail outlets but be aware that retail store prices and online prices may vary. If you wish to pick something up at one of our retail outlets in order to save on shipping, you will be better off calling the retail store phone numbers listed in our store directory on the website homepage. This will insure that they will have the item in stock and you can complete the transaction there.
