|
Frequently Asked Questions
|
What is your Shipping Policy?
Our shipping rates are calculated using real time calculators provided to us by our carriers for our online store. This allows us to give you the most accurate shipping quote we can for ground and expedited shipping. You pay what we pay for shipping and nothing extra. We can ship any item in our inventory to the Contiguous United States (48 Mainland States), Hawaii, Alaska, and Puerto Rico. International consumers and APO/FPO addresses interested in purchasing from us must contact us first because some of our vendors do not allow us to ship outside of the U.S.A. due to territory restrictions. We must see what you are interested in first then give you an accurate shipping quote.Most orders ship the next day and all orders should ship within 3 business days. If it will be longer than 3 days, someone will contact you and inform you of the situation and discuss options. Holidays will affect shipping times as we are closed on New Years Day, Memorial Day, Indepedence Day, Labor Day, Thanksgiving and Christmas. Extreme weather conditions such as hurricanes (we are located an hour from the Texas gulf coast line) and ice storms could also effect your shipping time, but these events are rare and you would be notified if it was going to affect your order status. We ship with United States Postal Service and UPS. We cannot control their transit times or what happens once we send an order. An email will be sent to your registered email upon shipment of your item that contains the tracking number for the carrier chosen. If you are supposed to get a tracking number and don't receive it upon shipment, check your junkmail box and make sure it didn't end up there. PICK UPS Pick ups are allowed at our home office location in Weimar or at any of our 14 retail outlets but be aware that retail store prices and online prices may vary. If you wish to pick something up at one of our retail outlets, you will be better off calling the phone numbers listed in our store directory on our website homepage. This will insure that they will have the item in stock and you can complete the transaction there.
Do you ship internationally?
Yes
What is your Return Policy?
This is our RETURN POLICY. If you receive an item that is defective or not as described, you have 7 DAYS to call us to request a return. We feel that this is ample time to inspect your item and contact us. We will base this 7 day period starting on the day our tracking shows you received the item. We will then send out a prepaid return label to get the item back to us and provide a replacement. If there is no replacement available, only then will we send a full refund of the purchase price plus your shipping costs. We will inspect the item upon return to look for what you claim is wrong before we send a replacement or a refund. If you receive an item and simply decide you made a purchasing mistake and nothing is functionally wrong with the item, we will take it back IN ITS ORIGINAL CONDITION within 30 days but the return shipping costs will be your responsibility. Once we receive the item and inspect it, we will provide a refund of the purchase price ONLY, not the original shipping costs. If you have any questions about this at all, call 979-263-5015 and ask to speak with online sales. Attention International Buyers: We WILL NOT accept any returns from international buyers because customs is a nightmare.
What Customer Service help do you offer?
Our office hours are Monday through Friday from 8AM to 5PM Central Standard Time. When you call with a question or concern, or want to place an order by phone, tell the secretary to put you in contact with someone in online sales and they will be able to assist you with any scenario. The number to call is 979-263-5015.
|
