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Frequently Asked Questions
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What is your Shipping Policy?
Our shipping rates are calculated using real time calculators provided to us by our carriers for our online store. This allows us to give you the most accurate shipping quote we can for ground and expedited shipping. You pay what we pay for shipping and nothing extra. We can ship any item in our inventory to the Contiguous United States (48 Mainland States), Hawaii, Alaska, and Puerto Rico. International consumers and APO/FPO addresses interested in purchasing from us must contact us first because some of our vendors do not allow us to ship outside of the U.S.A. due to territory restrictions. We must see what you are interested in first then give you an accurate shipping quote.Most orders ship the next day and all orders should ship within 3 business days. If it will be longer than 3 days, someone will contact you and inform you of the situation and discuss options. Holidays will affect shipping times as we are closed on New Years Day, Memorial Day, Indepedence Day, Labor Day, Thanksgiving and Christmas. Extreme weather conditions such as hurricanes (we are located an hour from the Texas gulf coast line) and ice storms could also effect your shipping time, but these events are rare and you would be notified if it was going to affect your order status. We ship with United States Postal Service and UPS. We cannot control their transit times or what happens once we send an order. An email will be sent to your registered email upon shipment of your item that contains the tracking number for the carrier chosen. If you order something small and it is being sent with USPS Parcel, you will not receive a tracking number (unless it is part of an order containing bigger items, in which case it may actually ship on another service). Examples include single drill bits, recip blades, small pliers, etc. This allows us to keep our shipping costs low and offer you a great rate on small items. You will still receive an email upon shipment and you should receive your item in 2-8 business days, If you are supposed to get a tracking number and don't receive it upon shipment, check your junkmail box and make sure it didn't end up there. PICK UPS Pick ups are allowed at our home office location in Weimar or at any of our 14 retail outlets but be aware that retail store prices and online prices may vary. If you wish to pick something up at one of our retail outlets, you will be better off calling the phone numbers listed in our store directory on our website homepage. This will insure that they will have the item in stock and you can complete the transaction there.
Do you ship internationally?
Yes
What is your Return Policy?
If you receive an item that is defective or is not the item you ordered we will accept it as a return for an exchange. If we have backup inventory, we will provide it at our cost for shipping. If backup inventory is not available, we will provide a refund.Returns will be accepted for 30 days after the purchase of the item. We will pay for your return shipping if the item is returned in it's original condition within 7 days. After 7 days, you are responsible for your return shipping. If you are returning the item after the 7 day period and we have no backup inventory available, we will refund you the purchase price of the item minus shipping.
What Customer Service help do you offer?
Our office hours are Monday through Friday from 8AM to 5PM Central Standard Time. When you call with a question or concern, or want to place an order by phone, tell the secretary to put you in contact with someone in online sales and they will be able to assist you with any scenario. The number to call is 979-263-5015.
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